Cepal Hellas Speak Up

"SpeakUp" is NOT an emergency service. Please do not submit a report of immediate threat to life or property as we may not be able to reply immediately.

"SpeakUp" is not a complaints line. Activities that are in direct violation of the applicable legal and regulatory framework (L. 5072.2023, Act 225/1/30.1.2024 of the Executive Committee of the Bank of Greece, L. 4224/2013 Code of Conduct in the relations with Borrowers) as well as complaints pertaining to the quality of services provided for by the Company are managed by the competent independent Unit of Complaints Handling in accordance to the provisions of Act no. 157/02.04.2019 of the Executive Committee of the Bank of Greece and are not under the scope of the "SpeakUp" platform. If you want to report a complaint, please follow the instructions of the Complaints Handling Policy.

"SpeakUp" is not a General Data Protection Regulation (GDPR) line. Activities that are in direct violation of the General Data Protection Regulation (GDPR) 2016/679 (EU) and the national data protection legislative framework are managed by the competent independent Unit of Data Protection and are not under the scope of the "SpeakUp" platform. If you want to report a complaint, please follow the instructions of the Data Protection Policy.

Reports are confidential and you are not required to reveal your identity unless you choose to do so. You need to provide as much information as possible to facilitate any further action or investigation. Personal data and information may be disclosed to police or competent authorities, as per applicable, laws, rules, and regulations requirements.

Disclosure Security

Please select the disclosure level relating to your personal identity details.

Confidential (restricted)

the reporter remains anonymous in the reports, but the details is given for the use of the call centre

Completely Anonymous

You will remain completely anonymous. Although we encourage you to identify yourself in order to facilitate any further action or investigation.

Location the Incident Took Place

Please select the location of the disclosure from the list below.

Attachments (optional)

Please add any attachments that you feel may support further this disclosure, taking into consideration not to disclose information that may reveal your identity in case you wish to remain anonymous. You can attach any data files up to 25MB.

Disclosure Follow Up Password

This Password will be used together with the Disclosure ID provided later to login to follow up on disclosure report

Password

Min 10 Characters

Lowercase

Uppercase

Letters & Numbers

Special Characters

Confirm Password

I acknowledge that my personal data and information provided to "SpeakUp" may be disclosed to police or competent authorities, as per applicable, laws, rules and regulations requirements.